Amanda M. Westbrooks

Amanda is a Boston-based content strategist. An award-winning foodservice B2B writer & tech-savvy geek, she specializes in covering the convergence of emerging technologies with restaurant business.

Check out the latest posts

RestaurantsCOVID

How Online Review Monitoring Can Help Restaurants Weather COVID-19 — and Thrive After It

The COVID-19 pandemic has transformed consumer behavior in short order, and it's hitting the restaurant industry hard. But it's not all doom and gloom: Expanding takeout and delivery options means diners can enjoy their favorite eateries from the comfort of their homes. With so many diners enjoying restaurant food at...

Restaurants

How Your Restaurant Can Get the Most Out of Online Review Management

If you're trying to tap into your diners' thoughts, asking "How was everything?" at the end of a meal isn't enough. Guests now head to straight to social media and review sites to share their thoughts — good and bad. Reviews provide a critical line of sight into how guests view...