The dining experience begins before a potential diner gets that grumble in their stomach, and it ends long after they've cleaned their plate. Welcome to the new age of customer relationships. If you've been in the restaurant game for a while, you know that customer expectations aren't what they used...
James is a small business writer and CX practitioner. He's written extensively about small businesses around the world, gaining deep insight into the issues which keep business owners up at night.
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