James McGrath

James McGrath

Melbourne, Australia Website Twitter

James is a small business writer and CX practitioner. He's written extensively about small businesses around the world, gaining deep insight into the issues which keep business owners up at night.

Check out the latest posts

Why the Multitouch Dining Experience Goes Way Beyond the Plate

The dining experience begins before a potential diner gets that grumble in their stomach, and it ends long after they've cleaned their plate. Welcome to the new age of customer relationships. If you've been in the restaurant game for a while, you know that customer expectations aren't what they used...

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