At SpotOn, we’re often asked how our platform compares to Square’s. The short answer is that we believe the SpotOn platform offers significantly more value for many businesses because it includes not only payment hardware and processing, but also our fully-integrated marketing tools, all for one low platform fee. To show how SpotOn compares to Square side-by-side, we created this helpful comparison grid.
As the comparison grid shows, not only can SpotOn save merchants money on payment processing but we can also offer significant savings in the software category.
A merchant using SpotOn's marketing and loyalty tools would spend only $40 per month, whether they had 10 loyalty visits per month or 10,000 loyalty visits per month. To get comparable features with Square, a merchant could pay $305 per month or more!
Additionally, SpotOn’s platform also includes review management tools and our proprietary algorithm that boosts ratings on review sites by prompting loyal customers to leave reviews when they are the happiest. Square does not have any comparable feature or add-on.
Perhaps most significantly, SpotOn offers concierge-style customer support, meaning merchants get access to a highly-trained team that can help them with everything from hardware issues to developing a marketing strategy tailor made for their business. While that high-level of customer support can’t easily be quantified into a dollar amount, any merchant who has experienced technical issues or downtime with their payment processing platform knows the value in having a live support person to resolve the issue quickly.