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Reviews Online Reviews During the Pandemic—Are They Important Anymore?

(2 min. read)
Over the past five plus years, online reviews have become essential for consumers. It helps them decide which products or services to buy, where...
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Reviews How to Flag Inappropriate Reviews on Google, Yelp, and Facebook

(3 min. read)
An occasional bad review from a dissatisfied customer is unavoidable when you run your own business. When those sort of negative reviews pop up,...
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Reviews 4 Steps to Improving Your Online Reputation

(3 min. read)
A core component of the SpotOn platform that we provide to all businesses who partner with us is online review monitoring. In short, our review...
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Reviews Why You Should Be Reading Your Competitors' Negative Reviews

(3 min. read)
It’s important to make a habit of monitoring reviews of your own business for a couple of reasons: 1) bad reviews on sites like TripAdvisor and...
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Reviews How to Address Negative Reviews

(5 min. read)
One of the most powerful features of the SpotOn platform is the ability to manage your business’s online reviews. Not only can you see all your...
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Reviews Why Negative Reviews Aren't All Bad for Your Business

(2 min. read)
Study after study has shown that negative reviews of your business on sites like Yelp and TripAdvisor can turn new customers away, but the truth...
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Reviews , Infographics Infographic – The Do's and Don'ts of Review Management

(4 min. read)
More so than ever before, customers are relying on online reviews to decide what to buy, where to eat, and what service providers to hire. As a...
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Reviews "Unfilter" Hidden Positive Reviews on Yelp to Boost Your Score

(3 min. read)
(Updated: 5/28/2019) Have you ever noticed a new review of your business pop up on Yelp, only for it to disappear a few days later? If so, you’re...
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Reviews How to Optimize Your Company Page on Review Sites

(3 min. read)
Whether you like it or not, consumers are going to read about your business on review sites like Yelp and TripAdvisor. That part is out of your...
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Reviews 4 Steps to Increase Your Yelp Score and Boost Revenue

(3 min. read)
A recent Harvard Business School study by Michael Luca found that independent restaurants experience a boost in revenue by 5 to 9 percent when...
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Reviews Top 5 Review Sites Where You Absolutely Must Claim Your Business Page

(2 min. read)
Small businesses can no longer afford to ignore online reviews, not with 92% of consumers reading them on a regular basis on sites like Yelp,...
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