Garrett is Editorial Director at SpotOn. He brings 20+ years of expertise in helping businesses big and small communicate effectively with their employees and customers.
June 5, 2020 A Harvard Business School study by Michael Luca [https://www.hbs.edu/faculty/Publication%20Files/12-016_a7e4a5a2-03f9-490d-b093-8f951238dba2.pdf] found that independent restaurants experience a boost in revenue by 5 to 9 percent when their Yelp score goes up by one full star. This is exciting news. We...
May 22, 2020 Partnering your small business with the right payment processing company is an important decision, so it’s important to be well-informed when shopping around. In particular, you’ll want to watch out for hidden payment processing fees. Many processors will advertise rates that seem low at first...
May 20,2020 Salons and barber shops have been hit particularly hard by shelter-in-place orders, and even with many states easing business restrictions, there are still many question marks about how to proceed safely. Luckily, professional organizations like the AIHA have provided safety guidelines for hair and nail salons [https:...
There’s no perfect recipe for operating a restaurant successfully, but one key ingredient is getting a high volume of customers in the door. Getting creative with a loyalty program [https://www.spoton.com/blog/getting-creative-with-loyalty-rewards-to-boost-customer-retention] can do wonders to boost customer retention, but it doesn’t necessarily attract a...
Feb 25, 2020 As mobile phone technology continues to advance, consumer expectations are rapidly evolving, particularly within the food service industry. A great case-in-point is the growing popularity of mobile delivery apps such as UberEats, GrubHub, Seamless, and DoorDash. While these third-party delivery services are undoubtedly convenient for consumers, they...
Jan 21, 2020 Each month, thousands of businesses are partnering with SpotOn to get the software and point-of-sale solutions they need to unlock the potential of their business. That includes restaurants, bars, and nightclubs across North America that are using our industry-best POS solution, SpotOn Restaurant, to streamline operations, cut...
