SpotOn Reviews | SpotOn POS
If you run a restaurant, retail store, or other small business, you already know the value of a robust point-of-sale system. It’s more than a glorified cash register running sales transactions. A modern point-of-sale (POS) system can help your business increase revenue, streamline operations, manage your staff more efficiently, and instantly give you insights about your business, all from one place. However, not every POS is equal. Some tech companies overpromise and underdeliver with their solutions, particularly when it comes to their level of customer tech support.
At SpotOn, we offer solutions that work the way you work. But don't just take our word for it. To help you, your management team, and your staff do your research, we’ve compiled a list of genuine SpotOn POS reviews, with comparisons against other POS systems as well. These reviews and ratings can all be found on trusted third-party websites like Trustpilot, Capterra, and G2.
→ If you need assistance setting up or resolving an issue, get help from a real person, 24/7, by contacting our support team at support@spoton.com or 877-814-4102.
→ We’d love your feedback with an honest review on your favorite platform. Leave a POS review on Capterra here. Only have a minute for a quick rating? Visit Trustpilot. Want to leave a more in-depth review? Head to G2.
About SpotOn
SpotOn is an award-winning POS software and payment company providing technology and support for restaurants and other local businesses. As a leader in hospitality technology, we want businesses and the people who run them to succeed on their own terms.
For restaurants, including multiple locations, SpotOn software can help you:
- Reduce costs with a reliable restaurant POS system that’s fast and works seamlessly with your other tools
- Boost revenue with commission-free online ordering and QR ordering
- Manage & retain your team with data-driven employee scheduling, tip distribution, and payroll prep
- Add the tools you want with handhelds, KDS, reservations, loyalty, third-party integrations, and more
- Make data-backed decisions to optimize your menu, turn more tables, and reduce labor and food costs thanks to POS software tools like inventory management
In addition, SpotOn offers industry-leading service and support from real people who really care, including:
- On-site implementation & training to ensure everything works the way you want
- Honest pricing with no hidden fees or long-term commitment
- 24/7 customer phone support that responds to personalized requests within minutes
With reliable POS system solutions for casual dining, fast-casual, fine-dining restaurants, bars and nightclubs, and more, SpotOn’s here to help your restaurant become exactly what you imagined it to be. And we also offer a retail POS system and payment processing solutions for retail & shopping, automotive, health & beauty, and professional services.
SpotOn isn’t only highly ranked on different POS review sites. We’ve also got awards and accolades to show we mean business with our point-of-sale systems. Some awards and honors include:
- Nerdwallet - Best for Overall Restaurant POS, April 2024
- Fast Company’s Most Innovative Companies List 2024
- Inc Power Partner
- Capterra top-rated restaurant POS
- G2 High Performer
- GetApp Category Leaders
- Software Advice Front Runners
- Capterra Shortlist
- Great Place to Work Certified
- BuiltIn Best Places to Work
On Capterra*, SpotOn consistently ranks higher than competitors such as Toast and Square for Restaurants. Out of 5 stars, SpotOn scored 4.3 for its ease of use, customer service, features, and money value, leaving us with an overall ranking of 4.4 out of 5 stars.
SpotOn | Square for Restaurants | Toast | TouchBistro | Lightspeed | |
Overall rating | 4.4 | 4.4 | 4.1 | 3.9 | 4.1 |
Ease of use | 4.3 | 4.5 | 4.3 | 4.1 | 4.1 |
Customer service | 4.3 | 3.9 | 4.2 | 3.5 | 4.0 |
POS features | 4.3 | 4.2 | 4.1 | 3.8 | 4.0 |
Value for money | 4.3 | 3.9 | 3.9 | 3.7 | 3.9 |
* This content is provided for informational purposes only. All claims are based on average Capterra ratings from verified user reviews posted as current as of 4/22/24. Ratings are collected on a 1-to-5 basis.
SpotOn POS reviews: ease of use
SpotOn POS reviews regularly mention how users can easily use SpotOn’s fully integrated solutions, especially during their busiest moments of the day. SpotOn is rated at 4.3 stars for ease of use, significantly higher than other popular POS providers like TouchBistro.* One user even saw a boost in reporting and processing times after installing SpotOn’s solutions.
“The POS system was very easy to learn. Took me about 2 days to get it. Easy to and faster to close at night. Less paperwork to put away at night.” — Shirley A.
“Our payroll and reporting processes have been seamlessly integrated, and the user-friendly interface has made training a breeze.” — Antonio R.
SpotOn POS reviews: customer service
Customer service shows how much a company values their clients’ success. Over the past few months, most Capterra reviewers have given SpotOn’s customer service 4 and 5-star ratings compared to popular POS systems like Toast POS.* Often, SpotOn clients will highlight our quick responses and proactive support.
“We have not had any major issues. Ease of use and building menus and making changes is a great benefit. Customer service has been great.” — Angela V.
“If I can't get through immediately with SpotOn, they call me back when it's convenient. So it keeps me from waiting, and I can do other things.” — Christian Collins, General Manager at Wisteria
Validating what users say on review sites, SpotOn’s 2024 CSAT scores from real clients who call into the support center indicate that 95% of people who call SpotOn wait less than 2 minutes to talk to support, and 9/10 hang up happy.
SpotOn POS reviews: features
It can get hectic in a kitchen or small business, but a strong point-of-sale system will have intuitive features matching your workflow and pace. On Capterra, SpotOn earned 4.3 out of 5 stars for our POS system’s many features. Reviewers claim that customizable reports are a particular favorite for their restaurant business.
“I find all the tools I use to enhance my marketing campaigns to be fantastic. I begin by sending emails, and then we implement a reward program that people can enjoy through discounts. Additionally, we have tools that allow customers to make reservations online, and a waiting list (which helps a lot on busy days).” — Gabriela R.
SpotOn POS reviews: value for money
Controlling costs is essential for any business searching for the right cloud based POS systems to fit their operations. Capterra users ranked SpotOn’s value for money at a total of 4.3 out of 5 stars, outranking other top-performing POS systems, including Clover.* SpotOn clients in particular have highlighted our transparent pricing and a lack of junk fees.
“One of the standout aspects of our experience was the competitive rate offered for their POS system. Not only did SpotOn match the rates of a popular POS system, but they actually managed to beat it, which was a pleasant surprise.” — Maria C.
“SpotOn is the complete tech solution for us. I can't tell you how much time and money we save by having all the applications we need in one centralized location with one direct line to customer support.” — Ray Villaman, Owner of Base Camp Pizza
Ready to get started?
Restaurants and small businesses know the cost of a point-of-sale system goes beyond the price point for POS hardware and software. At SpotOn, we also believe that the right point-of-sale system isn’t just a tool; it’s a way of increasing revenue, streamlining operations, and managing staff so everyone feels like they’re on the same team. Click on the banner below to book a demo and to see how the right POS can be a game-changer for your business.