Garrett is Editorial Director at SpotOn. He brings 20+ years of expertise in helping businesses big and small communicate effectively with their employees and customers.
You can’t be at your business 24/7, but now your business can always be with you thanks to the SpotOn Business Dashboard app for iOS and Android. The Business Dashboard connects you to live sales data from your business and also gives you remote access to SpotOn Core,...
It’s important to make a habit of monitoring reviews of your own business for a couple of reasons: 1) bad reviews on sites like TripAdvisor and Yelp can scare off prospective customers unless you respond to those negative reviews appropriately [https://www.spoton.com/blog/how-to-address-negative-reviews]; and 2) critical...
Social media is a powerful way to reach customers across a variety of platforms. However, there is definitely a right and wrong way to use sites like Facebook, Twitter, and Instagram as a marketing tool. If done wrong, your social media activity will be ineffective or, worse, it will make...
When someone posts something inappropriate or hateful, instead of replying, you should immediately flag and report the comment.
Social media is a powerful marketing tool that gives small and medium businesses an affordable way to directly engage customers and grow revenue—when done the right way. Unfortunately, there’s also a wrong way, and the outcome can be a tarnished reputation, lost customers, and lost revenue. To make...
Aug 20, 2020 If your business relies on appointment scheduling, adding the ability for your customers to book appointments online can be a game changer. According to a study by Yodle Insights [http://www.yodle.com/downloads/what-consumers-want-from-local-businesses.pdf], 61% of consumers either expect local businesses to offer online booking...
