As mobile phone technology continues to advance, consumer expectations are rapidly evolving, particularly within the food service industry. A great case-in-point is the growing popularity of mobile delivery apps such as UberEats, GrubHub, Seamless, and DoorDash. While these third-party delivery services are undoubtedly convenient for consumers, they leave restaurant operators in a pinch. In addition to charging restaurants a healthy fee for every order, third-party app orders are labor-intensive and prone to mistakes because they typically need to be re-entered into the restaurant’s point-of-sale (POS) system. To solve this issue, SpotOn has partnered with ItsaCheckmate to offer a game-changing integration that connects those third-party delivery apps directly to SpotOn Restaurant POS.
Here’s how it works:
- The customer places their order through a third-party online delivery platform, which is synchronized through the restaurant’s ItsaCheckmate account
- The restaurant's SpotOn POS system receives the real-time order directly from ItsaCheckmate, including any modifications, the name of the delivery service, the tip amount, and customer information
- The kitchen ticket then prints with the name of the delivery service, the order number, the customer name, and their exact order
The benefits of this integration are immense. It saves time and reduces labor costs associated with re-entering third-party delivery orders. It reduces the need for third-party delivery tablets. It eliminates order entry mistakes, which oftentimes lead to negative online reviews for angry customers. And most importantly, it opens the door to new revenue streams.
A recent report by the NPD Group indicates that digital restaurant orders have grown by 23% since 2013 and are showing no signs of slowing down. In addition to offering online ordering directly from their own website, it’s important for restaurants to get in on the online ordering action by offering the most popular third-party apps. The SpotOn Restaurant and ItsaCheckmate pairing makes it easy to do just that, enabling restaurants to easily integrate:
- And 50+ other popular delivery services
See why thousands of restaurants are partnering with SpotOn. Our Restaurant POS is fast, easy-to-use, and it always works. Combine the ability to add integrated online ordering right from your website, plus third-party delivery app integration through ItsaCheckmate, and your restaurant will be well on its way to new heights of success.