James is a small business writer and CX practitioner. He's written extensively about small businesses around the world, gaining deep insight into the issues which keep business owners up at night.
Small businesses now have access to business intelligence reports that can take their operations to the next level. For many small businesses, the idea of harnessing data-led insights seems altogether foreign—data aggregation is for companies with data teams and million-dollar budgets, right? As it turns out, small businesses are...
Whether you're running a fast-food outfit or a high-end bistro, reliable restaurant software and new tools can be the difference between a guest leaving satisfied or slightly annoyed. From QR code menus to handheld point of sale (POS) machines to back-of-house programs, new technology is increasing efficiency and making customer...
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You likely didn't get into the food truck business to crunch numbers, but data collection and analysis can help take your business to the next level. Business intelligence and data-backed decisions have long been the domain of big business, but some providers are allowing small businesses to tap those new...
Grow your business with SpotOn. Learn More...
Knowing your restaurant's food cost percentage could be the most important metric to track. After all, restaurateurs get into the business to share tasty food with their guests and ensure that the experience runs smoothly—not to track down spreadsheets. However, managing the numbers as a restaurateur does come with...
