A classic restaurant finds a more profitable online ordering system
The goal
What began as a mom and pop coffee shop in 1986 has grown to a full service restaurant, with an extensive menu, more tables, and bigger dreams. Speed and quality have always been Cacique Restaurant’s true north. Second-generation owner Selim Diaz saw opportunity in smart tech. He set out to create an online presence and smoother ordering experience—for both on- and off-remise guests.
The solution
Diaz created a small business website to help new guests find Cacique Restaurant online. With direct online ordering, Cacique can ensure order accuracy, a better guest experience, and serious savings considering third-party platforms take a 30% cut. Diaz equipped servers with handheld pos systems, helping get orders to the kitchen faster and improving the payment experience. Detailed reporting also helps Diaz monitor comps and voids and run an efficient operation, even when he’s not on the floor
“At the beginning, it was very useful to have someone understand what we were trying to do with the system and guide us through it. In the restaurant business, the biggest concern is the service you’re gonna get when something happens with your system. SpotOn has been on point.”
Cacique Restaurant is a family-owned Cuban restaurant where speed, service, and quality are paramount. Whether guests are making the most of a 30 minute lunch break or celebrating something special, Cacique Restaurant has delivered, consistently, for 38 years.
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