Full phones, empty tables
Ringing phones ate into service at Santé, with staff stuck fielding reservation calls instead of running the floor. Rising food and labor costs made every seat count, but the fine dining spot’s 20-seat patio sat outside the booking system, with no way to protect prime weekend slots or manage table turns during the rush.
Fewer calls, fuller tables
Now guests book online any time, freeing staff from the phone and giving them more time with the tables in front of them. The patio’s 20 seats are fully part of the reservation flow, confirmation emails cut down on no-shows, and blocking off prime weekend slots keeps table turns moving smoothly during the busiest services.
