With Appetize, SpotOn Continues Our Mission of Helping Businesses Connect with Customers

2 years ago   •   2 min read

By Matthew Hyman, Zach Hyman,

SpotOn has always been about empowering businesses with smarter tech to connect with customers. From digital loyalty to online ordering to wireless point-of-sale devices, our products are designed to transform the checkout from a mere transaction into the beginning of a lifelong relationship between local businesses and their customers.

With our $300 million Series E funding and the acquisition of Appetize, we are taking another huge step forward while staying true to that mission. More important than the $3.15 billion company valuation, the acquisition brings together two amazing teams with a clear vision for helping our clients future-proof their businesses and providing industry-best support.

As a leading digital and mobile commerce platform for enterprise businesses, Appetize is trusted by sports and entertainment venues, theme parks, zoos, and college campuses. They will join SpotOn as SpotOn Enterprise and will focus on serving a growing enterprise client base that includes brands like Yankee Stadium, the San Diego Zoo, Live Nation, PGA Tour, LSU, and many more.

In joining forces, we are combining complementary teams and technology that will help us better serve businesses of all sizes, from a major league ballpark to a local clothing boutique.

  • Small and midsize businesses will benefit from robust, scalable technology that is designed to scale with them as they grow, including self-serve kiosks and offline mode.
  • Large enterprise businesses will be able to better leverage the customer transaction process to improve guest loyalty and retention with intuitive customer engagement solutions such as digital marketing and loyalty programs.
  • For consumers, the shopping, dining, and entertainment experience will continue to improve by making it faster and easier to order, pay, and connect with their favorite brands—both online and in-person.

Many think about our industry as payments and transactions, but the truth is that our technology is helping to enable some of life’s most memorable moments—whether it's a shopping trip to pick out a prom dress with mom, date night at a special restaurant with your partner, or a kid’s first trip to the ballpark with dad. We consider it our responsibility to build technology that makes the ‘transaction’ part of that experience so simple and so intuitive that the customer barely notices it's there. In doing so, we’re making business easier and better for business owners.

We still get just as excited about adding each local business and restaurant to our SpotOn family as we did when this journey began in 2017. That will never change. With Appetize on the team, we’re even more excited about the technology and support we can bring to our small business clients to help them compete and win.

We’re thrilled to welcome the Appetize team to the SpotOn family. They’re an incredible team that have built a robust, intuitive product suite that is trusted by some of the world’s most iconic brands. We cannot wait to show you what we will do together.

We’re also honored to have Andreessen Horowitz on our side once again. We’re grateful for their continued support, mentorship, and confidence in our products, team, and mission.

Finally, we are humbled by the resilience, commitment, creativity, and passion of the SpotOn team. They have helped support our clients through an incredibly tough time over the last 18 months, and their heart and hustle is the reason we can celebrate today.

We are now a company that’s 1,600 employees strong, with over 500 product and technology specialists. We’re one of the fastest growing software and payments companies, driven by a culture of respect, empathy, agility, and innovation. And the best is yet to come.

-Matt Hyman & Zach Hyman
Co-CEOs of SpotOn

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