Maple AI integration

Your phones, handled. Every order captured, every call answered.

Maple is a 24/7 AI voice platform that answers calls, takes orders, manages reservations, and handles guest questions, synced directly to your SpotOn POS.

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Key features

Answers every call

Maple handles inbound calls around the clock with a 94% resolution rate. No hold music, no voicemail, no orders slipping through the cracks during a dinner rush.

Orders route to your POS and kitchen

Phone orders taken by Maple inject directly into SpotOn in real time, routing to your KDS or kitchen printers exactly as placed. Your staff never has to touch a phone to make it happen.

Handles reservations & questions

Guests have questions. Hours, menu items, dietary questions, reservations: Maple takes care of it all without pulling anyone off the floor. It even sends guests links to order or book online when needed.

Upsells on every call

Maple prompts add-ons and popular combos consistently on every call, increasing average ticket size without any training or scripts required from your team.

Live menu sync keeps orders accurate

Maple pulls menu data directly from SpotOn — items, modifiers, pricing, and availability — so guests are always ordering from current information and nothing gets promised that you can't deliver.