Success story

Easy Drinking, Easier Service

Crusader Brewing Company|Bakersfield, CA

The goal

The Crusader Brewing Company taproom is a blank canvas. Whether they’re experimenting with new brews or food truck pop-ups, or hosting a line dancing night, every shift is different, and their tech needs to keep up. Crusader Brewing needed to take contactless payments, handle high guest volume, and find a brewery POS that would keep their business sustainable (and profitable) long term.

The solution

Handhelds help Crusader Brewing stay nimble during large events without increasing labor spend. Staff can quickly shift to table service during a seated comedy show, or pivot to line-busting when there’s a crowd by the bar. Crusader Brewing maximizes sales by giving guests more ordering options, and found a technology partner that hears their feedback and cares about their success.

The results

20%

Decrease in guest wait time

20%

Higher order average on Handheld vs. POS

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“The SpotOn Handheld greatly improved our service. Plus, I don't know of any other company that takes and acts on feedback as quickly and directly as SpotOn.”

Richard Mcenulty

Managing Partner, Crusader Brewing Company

Jazz concerts, trivia, a BBQ pork bun making class—Crusader Brewing is so much more than craft beer (but there’s no shortage of that, if it’s what you’re looking for). Their small-but-mighty team only has so much time to be servers, brewers, bartenders, and managers. With flexible, easy-to-use technology, Crusader Brewing can enhance the guest experience and gain more insight into their operations without increasing their labor spend.

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