Success story

Faster transactions & increased sales

The goal

For owner Isabel Sanchez, Frozen World is more than an ice cream shop. It’s a space for community, family quality time, and employee growth. But with her previous POS, operations were slow, customer service was lacking, and managing payments was a hassle. She needed a system that could keep up with increasing customer demand and improve the employee and guest experience.

The solution

Switching to SpotOn Restaurant Express made transactions faster and reduced wait times. Integrated online ordering, with DoorDash means the orders flow directly into the POS—no more extra tablets. And with SpotOn’s Spanish-language support, Sanches and her team finally got the help they needed, fast.

The results

184%

Increase in gross sales

1 min

Faster transactions

24/7

Spanish-language support

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“For my colleagues and friends who have a Spanish-language business and need help, SpotOn is definitely the best...They never close. 7 days, 24 hours. That's great for everyone who needs to solve problems day or night.”

Isabel Sanchez

Owner, Frozen World

What started as a family outing turned into a thriving business. Isabel Sanchez built Frozen World to create a welcoming space for families while teaching her daughters the value of hard work. Now, with SpotOn Restaurant Express, she’s growing her business, helping her employees develop new skills, and serving up personalized frozen treats—faster than ever.

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