Slow orders, thin margins
What began as a mom-and-pop coffee shop in 1986 grew into a full-service restaurant, but Cacique had no online presence or way to take direct orders. Off-premise guests went through third-party apps that took a steep cut of every sale, while handwritten tickets slowed the kitchen and made it hard to track comps and voids from afar.
Orders direct, costs down
Cacique now takes orders directly through its own website and ordering app, cutting out the fees that third-party platforms once took from every sale. Handheld devices and a dedicated counter station get orders to the kitchen faster and speed up payment, while reporting lets the owner keep an eye on comps and voids without being on-site.
