A chef-driven Chinese-American restaurant gets more time with guests

Guests dining at tables and booths in Old Thousand's dining room, with red paper lanterns and curtains

Technology that fell behind

Over a decade of reinventing the menu and concept, Old Thousand's technology never kept up. A legacy system made useful data hard to get, and a later provider's support left the team talking to a switchboard instead of a partner who understood the restaurant.

A partner who shows up

With SpotOn, support feels personal instead of transactional. One connected platform now covers guest experience and team management, giving staff more time with guests. Owner Ben Cachila has a voice in what comes next, with technology that works in the background.