Reviews

How to Flag Inappropriate Reviews on Google, Yelp, and Facebook

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Topics: Reviews

July 8, 2019

An occasional bad review from a dissatisfied customer is unavoidable when you run your own business. When those sort of negative reviews pop up, writing a public response where you Acknowledge Apologize, and Make it Right is usually sufficient. However, when a customer deviates from simply writing a negative review and posts something that is inappropriate, hateful, or libelous, it’s important to take more drastic action. Rather than making a public response, you instead will want to immediately flag and report the comment to the platform’s administrators.

Here are step-by-step directions on how to do just that and get inappropriate comments removed from your business pages on the most heavily used platforms: Google, Yelp, and Facebook. It's important to remember that you cannot flag a review simply because it is negative. You should only flag a review if it violate the review site's terms. This typically includes reviews that are considered harassment, hate speech, violent in nature, illegal, or contain adult content.

Google

1. Locate the three horizontal dots in the upper right hand corner of the review you want to flag

realgoogle1-1

2. Next, click the button “Report Review”

How to Flag Reviews on Google Step 2

3. On the next page, choose the reason for you are flagging the review and click "Report" to submit

How to Flag Reviews on Google Step 3

How to Flag Reviews on Google Step 3

YELP

1. Locate the horizontal dots on the upper right hand corner of the review in question

How to Flag Reviews on Yelp Step 1

2. Click on the button “Report Review” on the bottom of the screen

How to Flag Reviews on Yelp Step 2

3. Choose the most accurate reason for your report

How to Flag Reviews on Yelp Step 3

4. Explain the reason for your report and press “Send” in the upper right hand corner of the screenHow to Flag Reviews on Yelp Step 4

 

FACEBOOK

1. If you have administrative access to your Facebook business page, go to the review you want to flag and click on the exclamation point icon on the upper right  hand side; if you do not have administrative access, you will instead want to click on the three horizontal dots and then choose “Give feedback on this post”

How to Flag Reviews on Facebook Step 1

2. Choose the reason and hit "Send;" if you are not the page administrator, you will additionally need to indicated whether it is you or a friend is Being Harassed, before clicking “Send.”

How to Flag Reviews on Facebook Step 2


Do you have a way to monitor your online reviews across main platforms, such as Google, Yelp and Facebook? SpotOn's review management software makes it easy to monitor your reviews so you can control your reputation and manage any inappropriate content.  Get a free demo of SpotOn's review management system. 

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