Skip to main content
  1. Success stories
  2. Bascom’s Chop House

A high-volume steakhouse boosts throughput and cuts labor costs

Bascom’s Chop House steak

Managing a complex operation

Running two kitchens and three bars with more than 90 staff meant a lot of moving parts to keep in sync. Private events, large parties, and a fast-paced dinner service all had to run at once, leaving little margin for scheduling slip-ups or steaks that sat too long between kitchen and table.

Increasing throughput

Now tickets move from kitchen to table in minutes across both kitchens, and a steady base of loyal regulars keeps business up even in slower months. That gives the team room to focus on private events and packed dinner service without missing a beat.

Key results

  • $1,200

    weekly labor savings

  • $10K

    off-season loyalty redemptions

  • 6%

    increase in transactions month-over-month

A plated seafood entrée and glass of wine beside a Bascom’s Rewards loyalty card on the table
Point-of-sale

“SpotOn has helped us be more efficient. Our servers have been able to turn tables faster with the restaurant POS menu view.”

Kevin Caputo
General Manager

See how SpotOn can turn your restaurant into a success story

SpotOn RPOS system