Success story

Effortless loyalty, great taste

Big Dave’s Bagels and Deli|North Conway, NH

The goal

As a casual catering and grab-and-go breakfast and lunch spot, Big Dave’s Bagels and Deli is dedicated to customer service and community involvement. As they grew, Dave Hausman needed a restaurant POS system and online ordering to quicken processing customer orders, as well as integrated tools to analyze costs and maximize sales.

The solution

With SpotOn Profit Assist, Big Dave’s was able to identify and eliminate inefficiencies in their cost of goods. An integrated POS and online ordering system makes ordering more efficient, meaning less chaos and more time spent with the community. Plus, returning guests love their new loyalty program.

The results

Increase in sales

Decrease in COGS

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“It has been a wonderful surprise to encounter the highest level of customer service from SpotOn. Everyone has shown concern, care, and helpfulness every step of the way. It’s so unusual in today’s business environment—and more than welcome.”

Dave Hausman

Owner, Big Dave’s Bagels and Deli

For locals and tourists alike, Big Dave’s Bagels and Deli feels like home. Owner Dave Hausman took a lifelong career in the bagel industry and built an independent bagel shop that goes toe-to-toe with chain stores. The secret? Stellar customer service. Their fresh bagels and signature Kweenies (a riff on the kouign-amann) are renowned, but it’s their big-hearted employees that make a visit to Big Dave’s worth the trip.

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