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An Argentine cafe puts hospitality first with smarter restaurant tech

The entrance and patio of Bocaditos Cafe

Struggling with manual tasks

Opening shortly before the pandemic, Bocaditos Cafe relied on carryout. Co-owner Juliana Cancelo managed manual tickets and inventory alone. Following her mother’s cancer diagnosis, the need for better systems became vital to reduce administrative tasks and support her staff’s independence as the business grew.

Tech that support hospitality

Partnering with SpotOn allowed Bocaditos to modernize operations without losing its personal touch. Handhelds enable faster service, while integrated online ordering streamlines workflows. With intuitive systems and reliable support, Juliana can now delegate tasks, trusting her staff while she focuses on making every guest feel like family.

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Key results

  • 30-35%

    increase in sales with handhelds

  • 40-second

    wait time for support

Juliana Cancelo, President & Co-owner of Bocaditos Cafe, in an interview
Why SpotOn

“Going from being the person that handles every single question to saying, 'Just call SpotOn,' has been the greatest.”

Juliana Cancelo
President & Co-owner
Server using a handheld at Bocaditos Cafe
Handhelds

“By having handhelds we've been able to increase our tickets by 30 to 35% without breaking down our kitchen line.”

Juliana Cancelo
President & Co-owner
Customer using SpotOn Loyalty on a guest facing display at Bocaditos Cafe
Loyalty

“SpotOn Loyalty makes our regulars feel like family. They get excited when they see the stars and how many points they have.”

Juliana Cancelo
President & Co-owner

See how SpotOn can turn your restaurant into a success story

SpotOn RPOS system