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A Bakersfield brewery cuts guest wait times by 20%

Crusader Brewing Company beer

Busy nights, slow service

Crusader Brewing’s calendar changes constantly — comedy shows one night, line dancing the next, food truck pop-ups after that. Staff had to shift between table service and line-busting without extra help, and slow, cash-heavy checkout made it hard to keep wait times down during the busiest events.

Faster service, same crew

Mobile handhelds let the team pivot instantly between full table service and line-busting, whatever the night calls for. Guests order and pay faster without extra staff on the clock, and Crusader Brewing found a technology partner that actually listens to feedback and acts on it fast.

Key results

  • 20%

    decrease in guest wait time

  • 20%

    higher order average on Handheld vs. POS

Richard Mcenulty, Managing Partner of Crusader Brewing Company, behind the bar
Handhelds

“The SpotOn Handheld greatly improved our service. Plus, I don’t know of any other company that takes and acts on feedback as quickly and directly as SpotOn.”

Richard Mcenulty
Managing Partner

See how SpotOn can turn your restaurant into a success story

SpotOn RPOS system