Skip to main content
  1. Success stories
  2. Pat’s of Henderson

A family-owned Cajun restaurant cuts wait times with reservations

A chef stirs a pot of shrimp in the kitchen at Pat’s of Henderson

Demand outpaces capacity

Hurricane Laura forced Pat’s of Henderson to close for repairs, and reopening meant confronting a longstanding bottleneck: a loyal following of locals and tourists showed up faster than the kitchen could handle, with no way to control the pace of walk-ins during the busiest hours.

Order returns to service

Pat’s shifted to a reservations-only model that controls the pace of service and keeps kitchen operations running smoothly. The new system cut long waits, improved the guest experience, and gave the team confidence to reopen at full capacity.

Key results

  • 0.6%

    reservation no-show rate

  • 170K+

    guests served since reopening

Fried seafood over crawfish mac and cheese with Perioux’s Cajun Seasoning at Pat’s of Henderson
Reservations

“I don’t know how anybody opens a high-demand restaurant without something like SpotOn. Without it, I’d have a two-hour wait every night.”

Nicholas Perioux
Owner

See how SpotOn can turn your restaurant into a success story

SpotOn RPOS system