Success stories
Palm House

A busy Bay Area patio restaurant boosts checks and tips

The exterior and patio of Palm House at dusk, with guests dining outside

The exterior and patio of Palm House at dusk, with guests dining outside

High volume, split layout

Palm House’s layout splits service between a busy dining room and an equally busy patio, with guests packing in on weekend nights. Co-owner Benson Wang was searching for a cloud-based system flexible enough to keep both sides moving, with visibility into performance from anywhere.

Faster tables, easier tips

Now servers turn tables faster and take home bigger tips, while managers get a cloud-based view into the floor and patio. Guests can book a table, join the waitlist, order online, or send a gift card, staff manage their own shifts, and tips pay out automatically.

Key results

30%
increase in check averages
10%
increase in tips
1-2hrs
saved per day using SpotOn Teamwork

A server bringing drinks to a table of guests at Palm House

A server bringing drinks to a table of guests at Palm House

Handhelds

“We’ve seen a 30% increase in average check and about a 10% increase in average tip, with quicker table turns on top of that.”

Benson Wang

Co-founder & CEO

Explore SpotOn Handheld

Benson Wang, Co-founder & CEO of Palm House, in an interview

Benson Wang, Co-founder & CEO of Palm House, in an interview

Why SpotOn

“The biggest highlight of working with SpotOn has been knowing that the person across the table understands what we’re doing and cares.”

Benson Wang

Co-founder & CEO

Why choose SpotOn

See how SpotOn can turn your restaurant into a success story

SpotOn RPOS system

SpotOn RPOS system