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A seasonal restaurant sees record profit with less admin work

Server taking an order with a handheld dockside at The Mudpuppy

Dockside tech hurdles

As a 230-seat restaurant on a dock, The Mudpuppy faced many tech challenges. The Wi-Fi often cut out when servers went out of range, making dockside and cabin ordering with handhelds difficult. Managers were also spending a lot of time in the office: two hours nightly for tip management and two hours bi-weekly on payroll. Not to mention, servers wanted their tips daily, instead of every payday.

Solutions to grow profit

With handhelds that work on cellular data, servers can send orders to the kitchen from anywhere, boosting check averages. Managers can also distribute tips in under a minute using Teamwork and transfer those tips to servers' accounts the same night through DayCheck. On top of that, payroll is done in seconds with a direct integration from Teamwork to Gusto.

Key results

  • $35

    increase in check averages

  • 7%

    decrease in labor costs

  • 54hrs/mth

    saved on admin

Mark "Vegas" Bergens, F&B Director of the Mudpuppy, in an interview
Handhelds

“SpotOn Handheld allows us to increase our average check and have fewer employees on the clock.”

Mark "Vegas" Bergens
F&B Director / Carters
Amir Harpaz, Owner of the Mudpuppy, in an interview
Tip access

“By the time servers get home, their money is in their bank accounts. They love it.”

Amir Harpaz
Owner
Staff members of the Mudpuppy
Partnership

“SpotOn cares so much about my business. It's a true partnership.”

Amir Harpaz
Owner

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