Heart & Hustle

Insights and inspiration to help you compete and win

Latest insights & inspiration
Amy Balmuth
Ariel N. Banayan
Garrett Calcaterra
Megan Palmer
SpotOn Staff Contributor
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Boosting Restaurant Customer Service by Beating the Queue

Getting restaurant customer service right is tough. Busy periods might be great for business, but managing the long lines that accompany them can be a deal breaker. A long line broadens the gap between wanting service and getting it. Just seeing a line is sometimes enough to turn people away....

McDonald’s is Launching a Loyalty Program. Your Small Business Should Too.

Fast Food mega-chain McDonald’s is trying something new: its first ever loyalty program. Named MyMcDonald’s Rewards, customers will finally be able to earn rewards for every $1 spent on qualifying purchases, starting July 9. While this news is exciting, it’s not surprising. After doing extensive market research...

Building Customer Loyalty for Rent-a-Chair Hair Stylists

When salon or barbershop operators help you showcase your talent as an individual stylist, they empower you to follow your passion and build a repeat clientele. As your reputation grows, the salon brand strengthens. Chairs are filled. Clients are happy. It's a win-win for all. But building customer...

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