Heart & Hustle

Insights and inspiration to help you compete and win

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Amy Balmuth
Garrett Calcaterra
Ariel N. Banayan
Megan Palmer
SpotOn Staff Contributor
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Why the Multitouch Dining Experience Goes Way Beyond the Plate

The dining experience begins before a potential diner gets that grumble in their stomach, and it ends long after they've cleaned their plate. Welcome to the new age of customer relationships. If you've been in the restaurant game for a while, you know that customer expectations aren't what they used...

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