Heart & Hustle

Insights and inspiration to help you compete and win

Latest insights & inspiration
Amy Balmuth
Garrett Calcaterra
Ariel N. Banayan
Megan Palmer
SpotOn Staff Contributor
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How Omnichannel Solutions Help Retailers Thrive In-Store and Online

As consumers re-enter their old routines, they're looking forward to shopping in person. In fact, according to international research data and analytics group YouGov [https://business.yougov.com/sectors/retail/international-omni-channel-retail-report-2021] , 57% of American adults say they're excited to get back into brick-and-mortar stores. But as you cater to your...

The Real Ramona’s

In 1947, Romana Acosta Bañuelos [https://www.latimes.com/local/obituaries/la-me-romana-acosta-banuelos-20180119-story.html] and her husband Alejandro Bañuelos decided to start a business selling authentic Sonoran tortillas made from scratch. They had the family recipe. They had fresh ingredients. They had a desire to share their heritage through their food....

Best Practices for Responding to Yelp Business Reviews

When running a business, your customers play a large role in keeping your business afloat. So, when your customers leave Yelp business reviews—whether good and bad—it can really make or break your small business. In fact, according to BrightLocal [https://www.brightlocal.com/research/local-consumer-review-survey/], 87% of consumers...

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